Customer Support Specialist

Who We Are

We build SaaS products linked to the Google Workspace ecosystem. Our company operates fully remotely with a flexible work environment, fostering a strong emphasis on autonomy, speed, and proactive collaboration.

Job Description

We are looking for a Customer Support Manager who thrives in a fast-paced, customer-first environment and goes the extra mile to deliver outstanding service.

As our Customer Support Manager, you will:

• Handle the full range of customer requests: technical support, how-to questions, payments, invoices, and refunds.

• Respond to customers quickly (within minutes, not hours) — your energy and responsiveness make the difference.

• Take ownership of issues, follow up proactively, and keep customers updated until resolution.

• Work closely with our developers to troubleshoot new problems and suggest improvements.

• Actively update and expand our knowledge base to empower customers.

• Be available beyond standard office hours, including late evenings (after 20:00 Moscow Time).

Requirements

• Proven experience in customer/technical support with fast response metrics.

• Technical background: APIs, Google products (Sheets, Docs, Slides, Forms), Chrome Extensions.

• Familiarity with CRM tools (e.g., Intercom) and support platforms.

• Strong written and spoken English (C1).

• High energy, fast learner, and proactive communicator.

• Ability to work flexibly, including evenings/weekends if needed.

• Remote work discipline: self-driven, responsive, and reliable in an asynchronous setup.

What We Offer

• Salary: 700 USDC (ERC-20) per month.

• Flexibility: fully remote work with adaptable hours.

• Growth: hands-on experience in the SaaS industry with opportunities for skill development.

• Impact: be a core part of a small, dynamic team where speed and initiative are valued.