Support manager L2

We are looking for a Support Specialist L2.

Responsibilities:

• Consulting partners in internal channels

• Debugging / integration of API

• Troubleshooting technical bugs

• Product performance monitoring via tools (Grafana, Kibana).

• Handling problem/bug reports

• Keeping our internal knowledge base up to date

• Incident reporting

• Provide the 2nd line of application technical support for the iGaming company

• Directly collaborate and integrate with the technology partners and customers

• Communicate internally with project management, development, QA and CSM teams

• Report bugs and improvements into product

• Expand company’s support knowledge base

What experience and knowledge the candidate needs:

Must-have:

• English level from B2. (strong written and spoken communication is a must)

• 1+ year experience in L2 / technical support role

• Experience supporting web-based applications

• Experience with logs analysis (Kibana, Grafana or similar tools)

• Understanding of REST API

• Basic SQL (MySQL or similar)

• Experience with Jira and Confluence

Would be an advantage:

• Experience with cloud services

• Experience with B2B integrations or partner support

• Understanding of CRM / ERP / business applications

• Experience in writing technical documentation

• Familiarity with JSON and XML data formats

• MongoDB

• GitLab

• Postman

• Basic programming knowledge (Python or other languages)

Soft skills:

• Strong analytical

• Troubleshooting and problem-solving

• Self-knowledged and open-minded

What we offer:

• Fully remote work

• Work schedule: shifts: day/night 2/2 12hrs.

• Opportunity to work in an international iGaming company with potential for professional growth

• The company is actively expanding, giving you the opportunity to directly influence the performance and growth of the affiliate department