Customer Success Manager > Team Lead (FinTech)

Kanzum is a B2B fintech providing cross-border payments and local account infrastructure across Africa, MENA and Asia (reference: Wise Business).

The Role

You own the client experience post-sale. You will receive hot, validated leads from Sales, onboard clients (including compliance), and support their day-to-day payment operations. You will also drive expansion by increasing product usage, collecting feedback, and partnering with internal teams to improve the platform.

What You’ll Do

• Sales handover → activation: run onboarding from kickoff to first successful payments.

• Compliance onboarding: guide clients through KYB/KYC requirements, coordinate documentation, and work closely with Compliance.

• Client support (first point of contact): handle questions/issues on payments and operations, triage, and drive resolution with Ops/Product/Engineering.

• Account growth: identify expansion opportunities (higher usage, new corridors/features), run check-ins, and improve adoption.

• Feedback loop: collect structured customer feedback and translate it into product improvements.

• Operational discipline: keep clean notes, follow-ups, timelines, and basic reporting (onboarding status, open issues, risks).

• Build the team: in the next few months build a global customer success team

What You Bring

• Experience in B2B Account Management / Customer Success / Client Operations (fintech/payments/banking or SaaS preferred).

• Strong stakeholder management and problem-solving; you close loops and don’t drop details.

• Comfortable working in a regulated environment and explaining compliance steps to clients.

• Clear, calm communicator with high ownership in a fast-moving team.

• Excellent English is essential (written + spoken) for daily work with international clients.

• Additional languages are a bonus (especially Arabic and/or French).

Nice to Have

• Knowledge of cross-border payments / settlement / local accounts.

• Experience supporting clients across multiple regions/time zones (MENA/Africa/Asia).

Apply

Send your CV/LinkedIn + 5 lines on:

a B2B onboarding you owned end-to-end, and

why you’re a fit for payments/compliance + customer operations.

• Knowledge of cross-border payments / settlement / local accounts.

• Experience supporting clients across multiple regions/time zones (MENA/Africa/Asia).