Guest Relations Agent

По договоренности

г Санкт-Петербург, Невский пр-кт, д 57
  • Маяковская
  • Достоевская
  • Владимирская

The Corinthia St. Petersburg is currently looking for ambitious and professional candidates for the position of Guest Relations Agent.

Responsibilities:

  • Welcoming guests in a friendly and professional way
  • Addressing and escalating customer complaints
  • Providing information about facilities, programs and other services
  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards.

Requirements:

  • Familiarity with hospitality industry standards
  • Experience as a Guest Relations Officer is a plus
  • Proficiency in English; knowledge of additional languages is a plus
  • Computer literacy
  • A customer-oriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and time-management skills.

Conditions:

  • A chance to join high performing team of the Best MICE Hotel in Russia
  • Broad opportunities for rapid career growth and professional development
  • Competitive Officially declared salary
  • Medical insurance for you and for your child (after the probation period)
  • Wide range of staff incentive programs; corporate learning and development opportunities
  • Free meals on duty
  • Friendly atmosphere and mutual support
  • Work in the very center of the city (7 min from metro Mayakovskaya & Vladimirskaya)


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Опубликована 5 дней назад

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