- Работа в Санкт-Петербурге
- Без опыта
- Guest Relations Agent
Guest Relations Agent
По договоренности
г Санкт-Петербург, Невский пр-кт, д 57
- Маяковская
- Достоевская
- Владимирская
The Corinthia St. Petersburg is currently looking for ambitious and professional candidates for the position of Guest Relations Agent.
Responsibilities:
- Welcoming guests in a friendly and professional way
- Addressing and escalating customer complaints
- Providing information about facilities, programs and other services
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards.
Requirements:
- Familiarity with hospitality industry standards
- Experience as a Guest Relations Officer is a plus
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills.
Conditions:
- A chance to join high performing team of the Best MICE Hotel in Russia
- Broad opportunities for rapid career growth and professional development
- Competitive Officially declared salary
- Medical insurance for you and for your child (after the probation period)
- Wide range of staff incentive programs; corporate learning and development opportunities
- Free meals on duty
- Friendly atmosphere and mutual support
- Work in the very center of the city (7 min from metro Mayakovskaya & Vladimirskaya)
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Опубликована 5 дней назад