Client Call Specialist & Administrative Assistant / Специалист по работе с клиентами

✅ We’re hiring a full-time English-Speaking Client Call Specialist & Administrative Assistant (Remote) to support client phone communication and internal administrative tasks for our growing U.S.-based company.

✅ We provide expert accounting, payroll, and tax preparation services for businesses and individuals. Our mission is to bring clients peace of mind and efficiency by taking care of essential back-office processes with precision and reliability.

Work schedule: Full-time, Pacific Time (PT) — 8:00 AM to 5:00 PM PT
(This is usually 19:00–04:00 Moscow time in winter and 18:00–03:00 Moscow time in summer due to daylight savings in the U.S.)

Key Responsibilities

Client Calls (Inbound + Outbound)

• Make outbound calls to clients: follow up on requests, confirm details, remind about deadlines, and coordinate next steps.

• Answer incoming calls professionally and route requests to the appropriate team member.

• Provide clear communication and a high-quality service experience on every call.

Administrative & Internal Coordination

• Manage calendars, schedule client calls/appointments, and coordinate meetings.

• Support day-to-day administrative tasks inside the company (tracking requests, assisting team workflows, coordinating information between departments).

• Prepare and send standard email communications and follow-up messages when needed.

Documentation & Data Entry

• Collect, organize, and track client documents.

• Update databases/CRM, spreadsheets, and internal trackers accurately and on time.

• Maintain clean, structured records and ensure information is easy to locate.

✅ Who We’re Looking For

• Located in Moscow or Moscow region with stable internet and the ability to work fully remotely.

• Fluent English (C1/C2) — confident, clear speaking is essential (you will be calling clients regularly).

• Experience in a role such as admin assistant, receptionist, call operator, customer support, or coordinator.

• Strong organization skills and attention to detail; comfortable multitasking.

• Proactive, responsible, and able to work independently.

• Friendly and professional communication style.

• Able and willing to work full-time during Pacific Time (PT) hours.

✅ What Success Looks Like

• Clients receive timely calls, clear updates, and proper follow-ups.

• Requests and documents are tracked accurately with minimal errors.

• Internal tasks are completed on time, and the team can rely on your coordination.

• Clear daily/weekly reporting on tasks, outcomes, and open items.

✅ What We Offer

• Fully remote, full-time role (~45 hours/week).

• Competitive monthly salary: from 120,000 RUB (based on experience).

• Direct collaboration with a supportive international team.

• Professional growth and development opportunities.

• Paid vacation and holidays in accordance with Russian labor law.

• Long-term employment potential and career growth.
  
  In Russian/ На русском:
  
  ✅ Мы ищем сотрудника на полную ставку: англоговорящий специалист по звонкам клиентам + административный помощник (удалённо) для поддержки коммуникации с клиентами по телефону и выполнения административных задач внутри компании.

  
  ✅ Наша компания предоставляет профессиональные услуги по бухгалтерскому учёту, payroll и подготовке налоговой отчётности для бизнеса и частных лиц в США. Наша миссия — обеспечить клиентам спокойствие и эффективность, беря на себя ключевые back-office задачи и делая процессы точными и прозрачными.

  
  График работы: полный день по Pacific Time (PT) — 8:00–17:00 PT
  (Обычно это 19:00–04:00 по Москве зимой и 18:00–03:00 по Москве летом)

  Ключевые обязанности:

  Звонки клиентам (входящие + исходящие)