Customer Support / саппорт (Day shift)

We are «Advert Labs» and we are engaged in online advertising and our main project is support and development of the international online advertising platform, which is one of the Top 3 in the world.

We work with all popular advertising formats: popunders, inpage pushes, natives, banners. We cooperate with the direct advertisers and webmasters, affiliate programs, networks and affiliates.

Currently we are expanding and we are looking for a Customer Service Specialist (day shift work) for the Publishers team.

Schedule: 2/2 for 12 hours, starting from 09:00 up to 21:00 (distance work format is available).

Key responsibilities:

• communication with the clients all over the world, answering their questions via Live Chat (Intercom), email and other communication channels;

• troubleshooting common (and unusual) problems with online advertising;

• active cooperation with the related teams;

• large amount of training: we are very interested in the high quality of services, so we invest a lot of resources into the employee’s development.

Our expectations:

• stress resistance, friendliness and communication skills;

• willingness to work with the routine and similar tasks;

• oral and written English - B2 level;

• troubleshooting and problem solving thinking.

Will be a great plus:

• relevant experience in client service / guest service / technical support;

• basic understanding of HTML and CSS, CMS experience, or technical literacy;

• ticket systems knowledge;

• understanding of the advertising formats (popunder, inpage push, native and banner);

• Fluency in Spanish.

We offer:

• transparent motivation system and bonuses;

• official employment according to the Labor Code of the Russian Federation;

• possibility of full remote work;

• training and onboarding system with an interested mentor;

• opportunity for the career growth within the company;

• cool corporate culture where you can find friends;

• a streamlined and simple process of the interaction between teams without bureaucracy.

Lack of experience is not a great problem for us - we will teach and help you with everything, but a good level of English language is important for us. Therefore, when applying for a vacancy, be sure to send a detailed answer to the question in English: what attracts you to a client support position?