Customer Support Representative

с сентября 2022 г. по настоящее время (1 год и 8 месяцев)

Customer Support Representative

Responsible for managing 45+ accounts in the manufacturing industry while ensuring quality service through supplier communication ensuring error prevention. • Promptly respond to customer inquiries in person or via phone, email, mail, or social media. • Quickly and efficiently open customer accounts by accurately recording account data. • Maintain financial accounts by processing customer adjustments timely and professional. • Increased customer base by 30% during the year 2023 due to quick service delivery.

с ноября 2022 г. по ноябрь 2024 г. (2 года)

Sales Representative

Developed and improved the capabilities of the sales representative team over two years. • Received 97% satisfaction rating from customers after completing phone or video calls. • Kept records of customer interactions, processed customer accounts, and filed documents. • Collaborated with team to quickly resolve customer complaints with appropriate action. • Effectively managed approximately 100 incoming calls daily with a timely response.