Remote customer support

с апреля 2010 г. по май 2012 г. (2 года и 1 месяц)

Менеджер по оцифровке архивов, специалист по электронному документообороту

• Co-ordinate staff (more than 50 employees) and equipment for different departments • Liability for damages and delay • Monitoring of digitization process and execution of contract in-time • Working with a special computer program to check errors and filling out database of documents

с мая 2012 г. по май 2013 г. (1 год)

Специалист по проверке документов

• Producing documentation and verification • Consultancy by phone • Data input, diary management • Consulting clients on general issues • Archiving documents • Assistance to other departments

с мая 2013 г. по май 2016 г. (3 года)

Инспектор визового отдела

• Documents handling, i.e. stamping visas, error checking, printing other kinds of documents • Acceptance application forms from clients • Assistance to completing application forms • Consultancy by phone • Giving assistance to other departments • Working with archive of documents

с августа 2016 г. по ноябрь 2018 г. (2 года и 3 месяца)

Менеджер по контрактам

Sourcing, registering and interviewing candidates. • Ensuring the delivery of excellent service, ensuring all planning, payroll, absence management and internal compliance procedures are followed. • Managing shifts with over 50 workers for UK Mail company that is one the UK’s leading integrated postal operators • Carrying out induction training. • Preparing documents required for client review meeting. • Replying to all contractors and client enquiries in a timely and accurate manner • Meeting Targets on a daily basis in line with KPI’s • Providing cover and/or support to other areas as required • Ensuring any issues raised by the Client or Contractors are dealt with efficiently and professionally. • Administratively ensuring smooth and efficient operation of the account on a day to day basis and all records are kept up to date. • Responsible and handling of all Human Resources (HR) responsibilities i.e. recruitment/appointment, promotion and discipline. • Requesting and tracking references and checking all documentation for HR • Dealing with Payroll issues • Being accountable for invoices • Providing expert advice to colleagues on any issues that may arise • Making sure that all procurement and contracting activities are carried out in accordance with legislation & company policy

с марта 2019 г. по настоящее время (5 лет и 6 месяцев)

Ассистент проектов/ Удаленный ассистент

• Work on a European Union Program “Olive You” • Internal and external communication • Preparation and follow-up of meetings and presentations • General organisational tasks • Support with the preparation of project plans • Supervising the project progress to ensure that issues and challenges related to the project are identified, sorted, and presented to the relevant authorities • Carrying out administrative duties like data collection, data sorting